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Member Rights & Responsibilities

JBH Member Rights: Members have a right to ...

Be treated with dignity and respect.
To get services to determine what is wrong.
Get services without a referral from your Primary Care Physician.
To be actively involved in the development of your treatment plan.
Receive information about your condition and covered and non-covered services to allow an informed decision about proposed treatment(s).
To consent to treatment or refuse services and be told the consequences of that decision, except for court-ordered services.
Receive covered services under the Oregon Health Plan which meet generally accepted standards of practice.
To have access to urgent and emergency services 24 hours a day, 7 days a week.
Obtain covered preventive services.
Request a hearing from the State.
Get a copy of your mental health record, or to ask that your records be changed or corrected, unless restricted by law.
Talk to your mental health provider and expect that what you say will be kept private.
Be treated by providers the same as other people seeking mental care to which you are entitled.
Not be restrained or left alone as punishment or as a way to get you to do something.
Help us assign you to a mental health provider.
Get mental health care without a long delay.
To change your mental health clinic or mental health provider for a good reason.
Have your records given to another mental health provider or clinic with your approval.
Have records kept about your condition, services received, and referrals made.
Make a complaint about a clinic or a mental health provider and receive a timely answer.
Have a friend, family member or advocate present during appointments.
Get a referral from us to see a specialist when needed.
Get information about your rights and responsibilities, benefits available, how to access services, and what to do in an emergency.
Receive a written notice before a denial of, or change in, a service level or benefit is made unless such notice is not required by federal or state regulations.

JBH Member Responsibilities: Members have a responsibility to ...

Show your DMAP Medical Care ID to your clinic before services are received.
Treat staff with the same respect and courtesy you expect for yourself.
Follow agreed upon treatment plans.
Assist us in getting payment from other insurance.
Participate in understanding your health problems and developing mutually agreed upon treatment goals.
Get mental health services from your mental health provider or clinic, except in an emergency.
Decide about the care before it is given and to ask questions about things you don't understand.
Keep your scheduled appointments and be on time.
Call us when you need urgent or emergency care.
Help us assign you to a mental health provider.
Call your clinic when you are going to be late or can't keep the appointment.
Tell your clinic or your DHS worker of other insurance you may have and if your address or phone number changed.
Tell your mental health provider about your mental health problems.
Take your DMAP Medical Care ID form with you whenever you need care.
Obtain an approval from us before going to a specialist.
Call your clinic about any out of region emergency care.