JBH Member Rights: Members have a right to ...

• Be treated with dignity and respect.
• To get services to determine what is wrong.
• Get services without a referral from your Primary Care Physician.
• To be actively involved in the development of your treatment plan.
• Receive information about your condition and covered and non-covered services to allow an informed decision about proposed treatment(s).
• To consent to treatment or refuse services and be told the consequences of that decision, except for court-ordered services.
• Receive covered services under the Oregon Health Plan which meet generally accepted standards of practice.
• To have access to urgent and emergency services 24 hours a day, 7 days a week.
• Obtain covered preventive services.
• Request a hearing from the State.
• Get a copy of your mental health record, or to ask that your records be changed or corrected, unless restricted by law.
• Talk to your mental health provider and expect that what you say will be kept private.
• Be treated by providers the same as other people seeking mental care to which you are entitled.
• Not be restrained or left alone as punishment or as a way to get you to do something.
• Help us assign you to a mental health provider.
• Get mental health care without a long delay.
• To change your mental health clinic or mental health provider for a good reason.
• Have your records given to another mental health provider or clinic with your approval.
• Have records kept about your condition, services received, and referrals made.
• Make a complaint about a clinic or a mental health provider and receive a timely answer.
• Have a friend, family member or advocate present during appointments.
• Get a referral from us to see a specialist when needed.
• Get information about your rights and responsibilities, benefits available, how to access services, and what to do in an emergency.
• Receive a written notice before a denial of, or change in, a service level or benefit is made unless such notice is not required by federal or state regulations.