JBH Member Responsibilities: Members have a responsibility to ...

• Show your DMAP Medical Care ID to your clinic before services are received.
• Treat staff with the same respect and courtesy you expect for yourself.
• Follow agreed upon treatment plans.
• Assist us in getting payment from other insurance.
• Participate in understanding your health problems and developing mutually agreed upon treatment goals.
• Get mental health services from your mental health provider or clinic, except in an emergency.
• Decide about the care before it is given and to ask questions about things you don't understand.
• Keep your scheduled appointments and be on time.
• Call us when you need urgent or emergency care.
• Help us assign you to a mental health provider.
• Call your clinic when you are going to be late or can't keep the appointment.
• Tell your clinic or your DHS worker of other insurance you may have and if your address or phone number changed.
• Tell your mental health provider about your mental health problems.
• Take your DMAP Medical Care ID form with you whenever you need care.
• Obtain an approval from us before going to a specialist.
• Call your clinic about any out of region emergency care.